Customer Journey
Initial Meeting
Our first discussion can take place over the phone or via e-mail to talk through your requirements and give you a fuller idea of what our heating and plumbing service includes. We can also arrange to come to meet you in person and have a look at the area the work will be carried out in.
Design / Planning
Depending on the service we’re providing well carry out various types of preparatory work. This can range from a kitchen or bathroom renovation design, to specifications for a new heating system. For breakdowns and repairs the process will be much quicker.
Work Starts
For breakdowns and repairs we’ll get to work as quickly as is suitable for you. For other pre-planned work we will put in place a timetable of work that is most convenient. All work is carried out by fully qualified plumbers in Edinburgh and gas safe registered heating engineers to ensure work of the highest quality.
Work Progresses
Throughout the work process, whether it is a simple repair or a complete renovation, we’ll keep you informed of what is being done and when and give you a clear estimate of the time of completion. Our team of plumbers and heating engineers are happy to answer your questions at any time for your peace of mind.
After-Care
Upon completion of work we’ll carry out a complete clean-up of the work area and ensure you are completely satisfied with the work we’ve carried out, we won't leave until we’re sure you are 100% satisfied.
Feedback
We’ve built our business on solid foundations of customer recommendations and word-of-mouth. Our aim is to ensure you always receive a level of service and workmanship that will leave you singing our praises.