Customer Journey

Initial Meeting

Our first discussion can take place over the phone or via e-mail to talk through your requirements and give you a fuller idea of what our service includes. We can also arrange to come to meet you in person and have a look at the area the work will be carried out in.

Design / Planning

Depending on the service we are providing out we will carry out various types of preparatory work, this can range from a kitchen or bathroom renovation design to specifications for a new heating system. For breakdowns and repairs the process will be much quicker.

Work Starts

For breakdowns and repairs we will get to work as quickly as is suitable for you. For other pre-planned work we will put in place a timetable of work that is most convenient. All work is carried out by fully qualified plumbers in Edinburgh and gas safe registered heating engineers to ensure work of the highest quality.

Work Progresses

Throughout the work process, whether it is a simple repair or a complete renovation, we will keep you informed of what is being done and when and give you a clear estimate of the time of completion. Our team of plumbers and heating engineers are happy to answer your questions at any time for your peace of mind.


Upon completion of work we will carry out a complete clean-up of the work area and ensure you are completely satisfied with the work we have carried out, we won't leave until we are sure you are 100% satisfied.


We have built our business on a backbone of customer recommendations and word-of-mouth, our aim is to ensure you receive a level of service and workmanship that will leave you only to happy to sing our praises.